USE CASES / OUR WORK, IN PRACTICE
ENERGY / CUSTOMER SUPPORT
Customer support for Reset Energia
AIDAPT developed a customer assistant for Reset Energia connected to the service’s data. It retrieves up-to-date information and takes action for users, such as opening tickets, renaming energy supplies and submitting meter readings.
01
The starting point.
Users need support with up-to-date data and help with tasks such as opening a ticket, renaming an energy supply or submitting a meter reading.
02
The solution.
The assistant uses up-to-date database data and takes action for users. The project’s conversation history is stored in Europe and used to suggest targeted reports and recommended actions.
03
The goal.
Provide end-to-end customer support, from up-to-date information to actions on energy supplies.